Last updated: July 29, 2026
At LiGEN LAB, we want you to be happy with your purchase. If something is not right, please review our return and refund policy below.
Return Eligibility
You may request a return within 7 days of receiving your order, provided that:
- The item is unused, unworn, unwashed, and in original condition
- All original tags and packaging are included
- You have proof of purchase such as an order number or receipt
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Items marked as final sale or clearance
- Intimate apparel, swimwear, or earrings once packaging is opened
- Custom-made or personalised items
- Items that show signs of wear, damage, or alteration after delivery
How to Request a Return
- Contact us within 7 days of delivery with your order number and reason for return via our Contact Us page.
- Wait for return approval and instructions from our team.
- Pack the item securely and send it back as instructed.
You can also check your order status from My Account → Orders.
Refunds
Once we receive and inspect the returned item, we will notify you about approval or rejection of your refund. Approved refunds are processed to your original payment method within 7–14 business days, depending on your bank or payment provider.
Exchanges
If you need a different size or colour, contact us as soon as possible. Exchanges are subject to stock availability. If the requested item is unavailable, we may offer a refund or store credit instead.
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, contact us within 48 hours with photos of the product and packaging. We will arrange a replacement or refund where appropriate.
Return Shipping
Unless the return is due to our error or a defective product, return shipping costs may be the customer’s responsibility. We will confirm this when your return is approved.
Questions
If you need help with a return or refund, please reach out through our Contact Us page.